We exchange and refund all items within 14 days of their purchase, but the customer will be expected to pay for the shipping fees. 

All customized items are non-refundable but can be exchanged in case of the existence of a manufacturing defect. The customer will not be charged.

Please contact us if you have an inquiry or complaint immediately after delivery through:  

For exchange or refund order by Whatsapp contact the following number:   +20 1152216090

Provide us with the order number and photo of the received product

Our customer service hours are 10 am – 10 pm on weekdays.

All inquiries will be attended to within one working day.

To avoid duplicated requests and miscommunication, kindly use just one of these channels to reach out.