{"id":8914,"date":"2022-03-12T20:52:39","date_gmt":"2022-03-12T20:52:39","guid":{"rendered":"https:\/\/violaartgallery.com\/?page_id=8914"},"modified":"2022-06-30T15:05:14","modified_gmt":"2022-06-30T15:05:14","slug":"policies","status":"publish","type":"page","link":"https:\/\/www.violaartgallery.com\/ar\/policies\/","title":{"rendered":"\u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8914\" class=\"elementor elementor-8914\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b64b6c elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"5b64b6c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee3b496\" data-id=\"ee3b496\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c47fa5 elementor-widget elementor-widget-wd_tabs\" data-id=\"9c47fa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-tabs tabs-design-default\">\n\t\t\t<div class=\"wd-tabs-header text-center\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-nav-wrapper wd-nav-tabs-wrapper\">\n\t\t\t\t\t<ul class=\"wd-nav wd-nav-tabs wd-icon-pos-left wd-style-underline\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<a href=\"#\" class=\"wd-nav-link\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"nav-link-text wd-tabs-title\">\n\t\t\t\t\t\t\t\t\t\t\u0627\u0644\u062f\u0641\u0639 \u0639\u0646\u062f \u0627\u0644\u0625\u0633\u062a\u0644\u0627\u0645\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<a href=\"#\" class=\"wd-nav-link\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"nav-link-text wd-tabs-title\">\n\t\t\t\t\t\t\t\t\t\t\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<a href=\"#\" class=\"wd-nav-link\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"nav-link-text wd-tabs-title\">\n\t\t\t\t\t\t\t\t\t\tExchange &amp; Return Policies\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"wd-tab-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wd-tab-content wd-active wd-in\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t<p>Viola art gallery provides you the option to pay Cash on Delivery across all major Zones in all Cities in EGYPT. We provide cash on delivery through all the major courier providers.<\/p><p>5 tips for Cash on delivery policy :<br \/>1- Always ensure that the address and contact number provided for your order are accurate.<br \/>2- Answer all calls from the couriers so you do not miss your delivery!<br \/>3- Stay at home on the day of delivery to recieve order from the couriers.<br \/>4- If you are not available on the day of delivery, please ensure you have someone authorized to receive your order.<br \/>5- Congratulations you recieved the order successfully.<\/p><p><strong>Note :<br \/><\/strong><strong>If the person denies accepting COD product once, then they cannot order another cash on delivery product or to the same location on COD again. They will only be able to order prepaid orders from Viola art gallery by any payment gateway.<\/strong><\/p><p>Note: Shipping cost may increase if you are located outside the main city limits ( other towns, oasis, and villages )<\/p><p>For more information don\u2019t hesitate to chat with us<\/p>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wd-tab-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t<p>Viola operates the www.violaartgallery.com website<\/p><p>This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services and the choices you have associated with that data.<\/p><p>We use your data to provide and improve service. By using our services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in the Privacy Policy, the terms used give the same meaning as in our Terms and Conditions.<\/p><p><strong>INFORMATION COLLECTION AND USE<br \/><\/strong>We collect different types of information for various purposes to provide and improve our service.<\/p><p><strong>TYPES OF DATA COLLECTED<\/strong><\/p><p><strong>PERSONAL DATA<br \/><\/strong>While using our Service, we may ask you to provide certain personal identifiable information that can be used to contact or identify you (\u201cPersonal Data\u201d). Personally identifiable information may include:<br \/>Email address<br \/>First name and last name<br \/>Phone number<br \/>Address, State, Province, ZIP\/Postal code, City<br \/>Cookies and Usage Data<\/p><p><strong>USAGE DATA<br \/><\/strong>We may also collect information that your browser sends whenever you visit our Service or when you access our service through a mobile device (\u201cUsage Data\u201d).<br \/>This Usage Data may include information such as your computer\u2019s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.<br \/>When you access our service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.<\/p><p><strong>TRACKING &amp; COOKIES DATA<br \/><\/strong>We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.<br \/>Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.<br \/>You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.<\/p><p><strong>Examples of Cookies we use:<br \/><\/strong>Session Cookies. We use Session Cookies to operate our Service.<br \/>Preference Cookies. We use Preference Cookies to remember your preferences and various settings.<br \/>Security Cookies. We use Security Cookies for security purposes.<\/p><p><strong>USE OF DATA<\/strong><\/p><p>Viola uses the collected data for various purposes:<br \/>To provide and maintain the Service<br \/>To notify you about changes to our Service<br \/>To allow you to participate in interactive features of our Service when you choose to do so<br \/>To provide customer care and support<br \/>To provide analysis or valuable information so that we can improve the Service<br \/>To monitor the usage of the Service<br \/>To detect, prevent and address technical issues<\/p><p><strong>TRANSFER OF DATA<\/strong><\/p><p>Your information, including Personal Data, may be transferred to \u2014 and maintained on \u2014 computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.<br \/>If you are located outside Egypt and choose to provide information to us, please note that we transfer the data, including Personal Data, to Egypt and process it there.<br \/>Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.<br \/>Viola will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.<\/p><p><strong>DISCLOSURE OF DATA<\/strong><\/p><p><strong>LEGAL REQUIREMENTS<\/strong><\/p><p>Viola may disclose your Personal Data in the good faith belief that such action is necessary to:<br \/>To comply with a legal obligation<br \/>To protect and defend the rights or property of Viola<br \/>To prevent or investigate possible wrongdoing in connection with the Service<br \/>To protect the personal safety of users of the Service or the public<br \/>To protect against legal liability<\/p><p><strong>SECURITY OF DATA<\/strong><\/p><p>The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.<\/p><p><strong>SERVICE PROVIDERS<\/strong><\/p><p>We may employ third-party companies and individuals to facilitate our Service (\u201cService Providers\u201d), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.<br \/>These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.<\/p><p><strong>ANALYTICS<\/strong><\/p><p>We may use third-party Service Providers to monitor and analyze the use of our Service.<\/p><p><strong>Google Analytics<\/strong><\/p><p>Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.<br \/>For more information on the privacy practices of Google, please visit the Google Privacy &amp; Terms web page:\u00a0<a href=\"https:\/\/policies.google.com\/privacy?hl=en\" target=\"_blank\" rel=\"noopener\">https:\/\/policies.google.com\/privacy?hl=en<\/a><\/p><p><strong>CHANGES TO THIS PRIVACY POLICY<\/strong><\/p><p>We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.<\/p><p>We will let you know via email and\/or a prominent notice on our Service, prior to the change.<\/p><p>You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page<\/p>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wd-tab-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t<p>We exchange and refund all items within 14 days of their purchase, but the customer will be expected to pay for the shipping fees.<br \/>All customized items are non-refundable but can be exchanged in case of the existence of a manufacturing defect. The customer will not be charged.<br \/>Please contact us if you have an inquiry or complaint immediately after delivery through:<\/p><ul><li>\u00a0\u00a0<a href=\"https:\/\/www.facebook.com\/viola.artgallery\" target=\"_blank\" rel=\"noopener\">FACEBOOK<\/a><\/li><li><a href=\"https:\/\/www.instagram.com\/viola_artgallery\" target=\"_blank\" rel=\"noopener\">INSTAGRAM<\/a><\/li><\/ul><p>For exchange or refund order by<strong>\u00a0Whatsapp\u00a0<\/strong>contact the following number: \u00a0\u00a0<strong>+20 1152216090<br \/><\/strong>Provide us with the order number and photo of the received product<br \/>Our customer service hours are 10 am \u2013 10 pm on weekdays.<\/p><p>All inquiries will be attended to within one working day.<\/p><p>To avoid duplicated requests and miscommunication, kindly use just one of these channels to reach out.<\/p>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Cash on delivery Policy Privacy Policy Exchange &amp; Return Policies Viola art gallery provides you the option to pay Cash<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-8914","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.violaartgallery.com\/ar\/wp-json\/wp\/v2\/pages\/8914","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.violaartgallery.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.violaartgallery.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.violaartgallery.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.violaartgallery.com\/ar\/wp-json\/wp\/v2\/comments?post=8914"}],"version-history":[{"count":10,"href":"https:\/\/www.violaartgallery.com\/ar\/wp-json\/wp\/v2\/pages\/8914\/revisions"}],"predecessor-version":[{"id":16274,"href":"https:\/\/www.violaartgallery.com\/ar\/wp-json\/wp\/v2\/pages\/8914\/revisions\/16274"}],"wp:attachment":[{"href":"https:\/\/www.violaartgallery.com\/ar\/wp-json\/wp\/v2\/media?parent=8914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}